1. What we deliver
Every service is defined by a fixed list of deliverables — the files and documents you receive. Our commitment is to deliver that list, done to professional standard. We sell engineering judgment and analysis, not a guaranteed production outcome.
Mold Design
- 3D mold assembly (STEP)
- 2D drawings of core, cavity, and key components
- Bill of materials (BOM)
- Mechanism, cooling, and gating design notes
Production Rescue
- Root-cause diagnosis of the reported defect
- A written, step-by-step corrective plan, ranked by likelihood
- Moldflow verification where applicable
DFM & Mold Audit
- New part: PDF report on wall thickness, draft, undercut, gate and cooling, warpage and weld-line risk
- Existing / incoming mold: export-readiness (units and standards, e.g. metric vs. imperial, HASCO/DME vs. domestic), documentation gaps, and a move-or-re-cut recommendation
- A clear, ranked list of issues and fixes, graded by confidence level
2. Timelines
Delivery dates are good-faith estimates, not guarantees. We'll give you a target date when we accept the job and keep you updated.
3. What each report covers — and how we mark it
Our reports combine automated analysis with 40 years of hands-on judgment. So you always know how sure we are, every finding is tagged:
- [Measured] — dimensions, deep holes, geometry facts. Directly verifiable.
- [Simulated] — Moldflow results (fill, warpage, gate, clamp force).
- [AI first-pass, engineer to confirm] — draft, cavity-count and similar first reads.
- [Engineer review] — undercuts, mechanism decisions, steel and cooling interpretation. Decided by the Shifu, not by software.
4. After-care & re-diagnosis
We stand behind our work, within clear boundaries:
- Two free re-diagnosis rounds within 30 days of delivery, for questions within the scope of what we delivered.
- Our error, our fix. If a mistake on our side — a miscalculation, a missed feature, a drawing error — is found within 30 days, we correct it at no charge.
- From the third round, or for new issues outside the original scope, a follow-up fee of 30% of the order price applies.
What "re-diagnosis" means
Re-diagnosis covers questions about the report we already delivered. It does not cover new defects, new parts, or changes you make to the product after delivery — those are a new order. A changed product design is always a new order.
"Plan didn't work" — defined
If you followed our written plan and can show the execution record (parameter screenshots, photos) and the problem still isn't solved, that triggers a free re-diagnosis. "It didn't work" without having actually run the plan does not.
5. What we don't do
- We don't machine, build, or physically produce the mold under these remote services. We design and diagnose; execution happens at your facility or shop.
- We don't come on-site. Diagnosis is remote; local execution is yours.
- Findings about your existing mold (steel grade, hidden shortcuts) are informed opinions and flags for you to verify — e.g. "hardness looks off, recommend re-testing on arrival" — not a certified metallurgical verdict.
6. No guarantee of outcome
Injection molding and tooling involve many variables beyond any single report's control — your press, your resin lot, your operators, your maintenance. Like any professional engineering firm, we use our best skill and judgment, but we cannot and do not guarantee a specific result: not a first-shot success, not a defect-free part, not a production yield, not a cost saving. Past work shown on this site does not guarantee future results.
7. Your responsibilities
- Provide accurate, complete inputs (files, material grades, parameters). We analyze based on what you give us; if the inputs are wrong, our analysis reflects that.
- The final decision to cut steel, run production, or ship parts — and responsibility for those outcomes — rests with you.
- You confirm you have the rights to any drawings or models you send us.
8. Payment
- Analysis and design services are paid up front, or per an agreed milestone schedule stated in your quote.
- Free DFM Mini checks are free, with no obligation.
- Payment is handled through our US-based payment processor.
9. Confidentiality
Your files, drawings, and data are kept confidential and used only to perform your service. We don't share them with third parties. Where we show work on this site, it is anonymized with the client's understanding, and no confidential process data (such as exact shrinkage factors or formulations) is ever disclosed.
10. Intellectual property
On full payment, the deliverables we create specifically for your project are yours to use for that project. Our internal methods, knowledge base, templates, and know-how remain ours.
11. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising from a service is limited to the amount you paid for that service. We are not liable for any indirect, incidental, special, or consequential damages — including lost production, lost profit, or tooling rework costs — even if advised of the possibility. All implied warranties are excluded.
12. Scope & changes
Each order covers the scope agreed in your quote. Changes to scope — added parts, new requirements, redesigns after delivery — are handled as a new quote. This page is a plain-English summary of our standard terms; a specific order may be governed by a separate written agreement, which prevails if there's any conflict.
Last updated: 2026. MoldShifu reserves the right to update these terms; the version in effect at the time of your order applies.